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Welcome to AIRPHO Support!
FAQs
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Select your question
Wi-Fi Routers
Q
What can I do if the login window does not appear?
A
If the computer is set to a static or fixed IP address, change the setting to obtain an IP address automatically. Verify if http://192.168.2.1 is correctly entered in the web browser. Use another web browser and try again. Reboot your router and try again. Disable and enable the network adapter in use again.
Q
What can I do if I cannot access the Internet?
A
Check if the Internet is working properly by connecting a computer directly to the modem via an Ethernet. If it is not, contact your Internet Service Provider. Open a web browser, enter http://192.168.2.1 and run the setup again. Reboot your router and try again. For cable modem users, reboot the modem first.
Q
How do I restore the router to its factory default settings?
A
While the router is powered on, press and hold the Reset button on the rear panel until all LEDs start blinking. Log in to the Web Management page of the router, and go to Management> System Setting> Backup & Restore > Restore, click Restore, and the router will restore and reboot automatically.
Q
What can I do if I forgot my Web Management password?
A
Reset the router, and then use admin (in lowercase) for both username and password to log in.
Q
What can I do if I forgot my wireless network password?
A
If you have not changed the default Wireless Password, it can be found on the product label at the bottom of the router. Log in to the Web Management page, go to “Setting” >“Wi-Fi” to retrieve or reset your wireless password.
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G Zone, 3/F, Building 1, Baisha High-Tech Park, No. 3011, Shahe Road West, XiLi Street, Nanshan District, Shenzhen, China
sales@airpho.com