A1. Check the ‘connection speed’ of local area connection between the PC and the switch:
If the ‘connection speed’ is poor, then the switch and the router or switch and the PC are not communicating well.
We recommend that the router and the PC’s NIC(Network Interface Card) are also set up ‘auto-negotiation’ in speed and a EIA/TIA-568EIA/TIA-568 standard cable is needed.
1) the ‘connection speed’ is usually unchangeable in a router( contact the router’s company to see if you can change the speed to ‘auto-negotiation’ or force the speed to a higher value).
2) As to the ‘connection speed’ in the NIC of the PC, usually you can change the speed by changing the ‘media type’ (‘media type’ or ‘speed and duplex’ or ‘link speed and duplex’): go to ’local area connection’---right click it and go to ‘properties’---’configure’--’advanced’----‘media type’ or ‘speed and duplex’ or ‘link speed and duplex’---try ‘auto-detect’ or ‘auto-mode’ first; if no difference, try different speeds with different duplexes until it gives best connection speed.
3) A EIA/TIA-568EIA/TIA-568 standard cable with the crystal plug and the wire cords tightly clamped is needed.
2.If the ‘connection speed ’ of your PC’s NIC is normal:
1)Connect two PCs to our switch by cable and disconnect anything else from the switch.
2)Download a file transfer software ( such as Dukto R6) on both PCs---run this software and begin to transfer a video or file between two PCs---check the transfer speed.
If the transfer speed is faster than the download speed when the PC is connected to the router directly----then the switch is working normal----and you will need to check some info in your main router.
A1.Use a good quality cable to connect two Ethernet ports on the switch and disconnect it from anything else---check if those two corresponding Ethernet lights will be on.
If the two corresponding LEDs are not on, please contact the store of your purchase.
2.Connect your PC to the switch, and force your PC’s NIC(Network Interface Card) to work in 10Mbps half-duplex. Then check if the Ethernet light is on.
If the Ethernet is on, it’s very likely that the cable is not a standard cable. Please change different cables.
3. Our unmanaged switch works in auto-negotiation mode which usually requires that the PC’s NIC also negotiates the speed automatically---If no, they might not have a common speed to work with and will not connect to each other.
Go to your PC’s ‘local area connection’--right click it---go to ‘properties’----’configure’ ----’advanced’----‘media type’ or ‘speed and duplex’ or ‘link speed and duplex’---try ‘auto-detect’ or ‘auto-mode’ first; if no difference, try different speeds with different duplexes until you get one that will give you the Ethernet light on the switch and also give you a good speed.
Contact Us
G Zone, 3/F, Building 1, Baisha High-Tech Park, No. 3011, Shahe Road West, XiLi Street, Nanshan District, Shenzhen, China
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